FAQs

You can return eligible items within 30 days of delivery.

Items should be unused and in the same condition in which they were received, with tags attached and, where possible, in their original packaging. Please note that our brands may refuse a refund if returned items are not in a satisfactory resale condition.

Refunds will be issued to your original payment method.

Due to their nature, personalised or made-to-order items cannot be returned.

If your order arrives damaged, incorrect, or not as described, please contact us as soon as possible before sending anything back, and we’ll work with the supplier to sort things out as quickly as possible for you.

Most items can be returned as long as they are unused and in their original condition, with tags attached and, where possible, in the original packaging.

Please note that personalised or made-to-order items cannot be returned, except if they are faulty.

Love to Home is a marketplace, so returns are sent directly to the supplier. To start, please email us with: 

• Your order number
• The item(s) you’d like to return
• The return reason

We’ll provide a returns label and instructions – some brands offer free returns, while in other cases a small fee may be deducted from your refund.

Please securely package your item, use the provided label, and cross out any other labels. Keep a copy of your tracking or proof of postage. Refunds are issued once the item has been received and processed by the brand.

In most cases, a small return postage fee applies. Many of our brands are independent makers and producers, so they aren’t always able to offer free returns.

While free returns have become common, they can sometimes encourage unnecessary or impulsive purchasing. By contributing to the return postage, you’re helping support sustainable practices and independent makers.

Any return postage fees will always be clearly communicated before your refund is issued.

You can return eligible items within 30 days of delivery.

At the moment, we don’t offer direct exchanges, but we’re exploring this and hope to offer it in the future! For now, please request a refund and place a new order for the item(s) you’d like.

If you used a discount code on your original order, just let us know – we’ll be happy to apply the same discount to your new order as a gesture of goodwill.

While it’s very rare, if your item arrives damaged or faulty, you won’t be responsible for covering the return cost – the brand will cover it. Please contact us as soon as possible after receiving your order, including details of the issue and clear photos of the damage. We’ll work directly with the brand to resolve the matter and make sure you’re taken care of.

We want to make sure you’re completely satisfied with your purchase, and that it lasts as it should. 

While it’s rare, sometimes a product can develop a fault during normal use. If this happens, please get in touch with us as soon as possible with details and photos of the issue. We’ll work directly with the supplier to find the best resolution, which could include a repair, replacement, or refund depending on the situation. Response times and solutions may vary by brand, but we’ll keep you informed throughout the process.

Once the brand has received your returned item(s), they will process the return and issue a refund to your original payment method. Even after you receive confirmation that your return has been received, it may take a short while for the refund to appear in your account.

If you still haven’t received your refund after 10 days, please get in touch and we can follow up with the supplier on your behalf.

Most brands aim to dispatch orders within 1–3 days, with shipping usually taking around 3–5 business days in total. Delivery times may be longer during busy periods, for bulky items, furniture, or made-to-order products. Any extended timelines will be clearly communicated at purchase.

Please note that we cannot be responsible for delays caused by circumstances outside of our control, such as postal strikes or severe weather.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. If your order includes items from multiple brands, you may receive multiple dispatch emails.

Each brand we work with sets its own delivery charges, and these are exactly the same as if you were ordering directly from their website – we never add extra fees. 

To see the precise shipping cost for your order, simply add items to your bag and proceed to checkout, where you’ll see the updated total. Many of our brands also offer free shipping on orders over a certain value.

Please note that larger items, such as furniture, usually have higher delivery costs compared to general homeware.

Many of our brands offer free delivery on orders over a certain amount. You can see the full breakdown of delivery costs for your order when you enter your details at checkout.

Because Love to Home is a curated marketplace, your order is shipped directly from each individual brand. This means delivery is charged per brand rather than per basket. Ordering through Love to Home saves you the time of visiting each brand’s website separately, letting you shop from multiple makers all in one place while still reflecting the shipping rates they set.

At the moment, we deliver within the UK only. We do have plans to expand our delivery locations, and we’re working towards making this possible as soon as we can. Keep your eyes peeled – once we’re able to ship to more places, we’ll share an update here.

Not at the moment – Love to Home currently ships to the UK only. We’re exploring international shipping options for the future and hope to offer this soon.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can use this number to check your parcel’s status and follow its journey at any time.

If your order includes items from multiple brands, you may receive multiple dispatch emails, one for each brand.

You can always check the status of your order using the tracking number provided in your dispatch email. Please be patient during busier times of the year, as deliveries may take a little longer than usual.

If you’ve tracked your order and it seems to be taking longer than expected or looks stuck in transit, please get in touch with us and we’ll do our best to investigate and help resolve the issue.

Please contact us as soon as possible. Depending on the status of your order with the supplier, we may be able to cancel it. Once an order has been dispatched, however, we’re unable to cancel and normal returns will apply. The sooner you let us know, the better!

Unfortunately, once your order has been placed, we’re unable to edit it, as orders are automatically routed to suppliers. If you need to cancel, contact us immediately and we’ll do our best to help. Otherwise, you can place a separate order for any additional items you’d like to purchase.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can use this number to check your parcel’s status at any time.

If your order includes items from multiple brands, you may receive multiple dispatch emails, one for each brand.

We accept a wide range of payment methods, including major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, MetaPay, and Shop Pay.

Not at the moment, but we’re exploring options and hope to offer this in the future.

Yes. All payments are processed securely through Shopify, one of the world’s leading e-commerce platforms. Your payment details are encrypted and never stored on our site.

We occasionally run promotions, but we’re not a fast-homeware retailer and don’t want you to feel rushed or pressured to hunt for the “best deal.” Our aim is for you to feel confident in the price you see.

You can still shop sale items when our brands run a sale, and as a thank you for signing up, you’ll receive 10% off your first order via a welcome code sent to your email.

Don’t worry! Contact us as soon as possible, and as long as your order is eligible, we can adjust your order and arrange a partial refund to apply the discount.

Please make sure you’ve entered your code correctly. If you’re using a welcome discount, remember it can only be used once and cannot be applied to sale items. You can also check our full T&Cs for more details.

If you’re still having trouble, contact us and we’ll be happy to look into it for you.

We aim to provide as much detail as possible on our product pages, including materials, size, specifications, and more. However, if you have a question that isn’t answered there, just drop us a message and we’ll do our best to get the information you need!

Sometimes popular items sell out. You can sign up on the product page to be notified by email as soon as it’s back in stock. Please note that we don’t have access to exact restock dates, so signing up is the best way to stay informed.

As a marketplace, our stock updates directly with our brands. While it’s rare, there may be occasions in a fast-moving retail environment where stock levels aren’t perfectly up to date. If you’re sold an item that isn’t available, we’ll let you know immediately and refund you automatically for anything you’ve paid. We’re sorry for the inconvenience!

To see your order history, log in to your account. You’ll be able to view a list of your orders, including items purchased, price paid, and tracking information.

To access your account, enter your email address on the login page. You’ll be sent a one-time passcode to securely log in. If you don’t see the email, please check your spam or junk folder.

Log in to your account and click the account icon in the top-right corner. From there, you can add a new address, edit an existing one, or delete old addresses.

If you’d like to delete your account, be removed from our mailing list, or erase the data we hold about you, please contact us and we’ll take care of it. You can also unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of any email.

Please note that we may need to retain some order data if you've shopped with us before for legal or accounting purposes.

Love to Home is a marketplace for conscious brands, thoughtfully curated to make it easy for you to shop all in one place. We care about people, the planet, and animals, and aim to bring you products you’ll love from brands you can trust.

When you shop with Love to Home, you’re supporting our mission to create a fairer, kinder world. You can read more about our story and values here.

We work with conscious brands that are ethical, sustainable, and care about people, animals, and the planet. Of course, what this means can vary and involves many different elements, but every brand we feature is showcasing a concerted effort to create responsible, conscious products. This includes smaller makers alongside established brands.

For specific values, check the badges on each brand and product page to see the criteria they meet. You can view all the brands we work with here.

We include badges on all product pages to show key criteria a product meets, such as vegan, cruelty-free, zero-waste, and more. To learn more about a brand, visit their brand page, where you can read about their ethos and story.

As ethical vegans ourselves, we do not stock products made from obvious animal materials, such as wool, leather, or down. We believe animals are sentient beings deserving of respect, not objects for us to use.

That said, we operate in a world where fully vegan products aren’t always possible. Some items may contain inks, glues, dyes, or small details that aren’t vegan, and we cannot always 100% guarantee this. We follow the Vegan Society’s definition of veganism, which is avoiding animal products ‘as far as is practicably possible.’

Homeware can be particularly tricky, as these considerations aren’t always as prominent as in categories like food or fashion, but we still take them seriously. Products that are verified as fully vegan and cruelty-free are clearly marked with badges on the product page.

We understand if it’s important to you to know whether an item is fully vegan. If you’d like more details about a specific product, please get in touch and we’ll do our best to obtain accurate information from the supplier.

Being a marketplace means we feature a variety of different brands, but we don’t hold physical stock ourselves. We curate products rather than producing our own, allowing us to focus on bringing you the best selection of conscious brands.

For you as a customer, it also means it’s easier to shop multiple brands all in one place. All communication goes through us, but your order is routed directly to the supplier for fulfillment. This helps reduce unnecessary transport and storage, keeps costs down, and has a lower environmental impact.

We’re always on the lookout for brands that align with our ethos and would be a good fit for our marketplace. If you’re interested in selling on Love to Home, check out our Sell With Us page.